General management

General management is responsible for all aspects of operations at a venue. The General Manager is an ambassador for the brand and provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

As consultants we work closely with the internal team and we can:

  • Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
  • Act as a final decision maker in hiring a key staffs.
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.